Business Hours and Contact Methods with Response Times
Standard Business Hours
Monday thru Friday: 7am-5:30pm
After Hours and Weekend Work
Short <5min computer questions: No Charge (eg when at the store shopping and you have a quick question)
Emergency Work: Billed at after hours emergency rate.
Feel free to Open a Support Request
/Text Message me during non-business hours. If I'm not busy I may respond, otherwise it will be handled the next business day.
Contact Methods and Response Times
(you will get me live if I'm available, and auto-create Support Request if I'm not): Chat Online
Immediate Assistance: Call (770) 778-1672
Emergency Assistance: Call (770) 778-1672 and if I don't answer I'm probably on the line with another customer. Call back right away a 2nd time and I'll answer 95% of the time during business hours.
Non-Immediate Same Day Response/Quick Questions: Text (770) 778-1672
24-48hr Response as time permits: Submit Request
or send me an E-mail.
Evaluating E-mail messages - Scam or no scam
Questions to ask yourself First and foremost look at the from Email address (not the name). Does the email address it's coming from make sense with the subject and contents of the email? If it's from an @gmail.com address, anyone on the planet can ...
Road Warrior Checklist
1) Know how to take care of your batteries https://www.davidthegeek.com/portal/kb/articles/battery-care 2) Internet Connections that you pay for Make sure you enable "Metered Mode" for any wifi names that are based off a cell network that you pay for ...
The 5 Passwords of life - Keeping your Digital Persona secure and avoiding Identity Theft in the modern day
3 simple steps to securing your digital identity STEP 1 You should have at the most 5 passwords to remember. Each password is different, and those passwords are never used anywhere else (#5 can be stored in your password manager if you don't check ...
Backups - The 3-2-1 Rule: If you don't have one expect to loose your data
Do I need to have a backup? Throw your computer/electronic device out the window, and then ask yourself do you want to get access to anything that was once on your device. If you say "OMG, I need xyz back!", then you need to have a backup solution. ...
New Computer Setup process
Stage 1 Takes 10-15mins Plug in power and everything else EXCEPT the network cable Call me. I'll walk you thru the initial setup Stage 2 Give me a couple hours to prep the system, run updates, remove the crap and get the base software installed ...